Patient Resources

With Patient Account Access you have online access to account information, appointments, electronic payments and much more.

Patient Forms

Our New Patient Forms are now available online! We are proud to make our patient forms available online so you can complete them at your leisure, saving you time waiting in our office and giving you time to carefully review our policies and procedures.

New Patient Forms


Click here to update your patient information or check your appointments. Please call our office for any questions at
( 636) 946-6117.

Payment Information

You have multiple options for payment available. For your convenience, we accept cash, checks, Visa, MasterCard and Discover.

Our staff is always available to help you with your dental plan and can assist you as you decide on financing options. Just call today (636) 946-6117.

Visa Card accepted at Donahue DentalMasterCard accepted at Donahue DentalDiscover Card accepted at Donahue DentalFor your convenience, we are pleased to accept CareCredit. Please click on the logo for more information.

Care Credit Logo


If you have dental insurance coverage, we will do all that we can to ensure your benefits are being used in the best way possible. To make life easier for you, we accept plans from many different insurance companies. As a courtesy, our staff will promptly and efficiently process insurance claims and verify your benefits for you. If your insurance has changed, please bring the necessary information with you.

We will be happy to help you in the processing of your insurance claims. It is our goal to help you receive the maximum benefits under your policy, but please keep in mind that the relationship is between you and your insurance company. This means you are responsible for payment. We are not responsible for the insurance company’s guidelines and therefore how much you will pay is at their discretion.

Common Questions About Insurance:

Do you take my insurance? If you belong to a traditional insurance plan (sometimes called an indemnity plan) we can assist you by filing your insurance claim. Traditional dental insurance is typically one in which you can choose any dentist you desire. If you are not sure what type of plan you have, call us, we will be happy to help.
Why doesn’t my insurance cover the cost of my dental treatment? Dental insurance isn’t really insurance (defined as a payment to cover the cost of a loss) at all. It is actually a benefit, typically provided by an employer, that helps employees pay for routine dental treatment. The employer usually buys the plan based on the amount of the benefit and how much the premium costs per month. Most benefit plans are only designed to cover a portion of the total cost of treatment.

Dental insurance benefits differ greatly from general health insurance benefits. In 1971, dental insurance benefits were approximately $1000 per year. Figuring a 6% rate of inflation a patient should be receiving $4,549 per year in dental benefits. Premiums have increased, but benefits have not. Dental insurance is never a pay-all, it is only an aid. The patient gets back only what the employer puts in, less the profits of the insurance company. Remember, the goal of the insurance companies is NOT to help the patient obtain the best quality dentistry. Their mission is to garner profit for the insurance company stockholders.

But my plan says that my exams and certain other procedures are covered 100 percent? That 100 percent generally refers to what the insurance carrier allows as payment towards the procedure, not what West County Dental or any other dentist in the St. Charles area may actually charge for that service.
I received an Explanation of Benefits from my insurance carrier that says my dental bill exceeded the “usual and customary”. Does this mean that the dentist is charging more than he should? Many carriers refer to their allowed payments as UCR, which stands for “usual, customary, and reasonable”. However, this does not mean exactly what it seems to mean. UCR is actually a listing of payments for treatment negotiated by your employer and the insurance company. The payment listing is related to the cost of the premiums and the geographical area where you live. An insurance company surveys the geographical area, calculates an average fee, takes 80% of that fee and considers it customary. Included in this survey are discount clinics and managed-care facilities, which bring down the average. In almost all cases, the UCR payments are usually less – and frequently much less – than what any fee-for-service private practice dentist in the St. Louis area may actually charge for these dental procedures.

We Offer

  • Digital Charting
  • Financing Options
  • Advanced Technology
  • Comprehensive Oral Care
  • Advanced Specialty Training
  • Diagnosis, Treatment Planning
  • Warm, Relaxed, Fun and Friendly Atmosphere

Get in Touch

Schedule your appointment today!